It is not malicious or infected in any way.īe aware FRST must be run from an account with Administrator status.ĭouble-click to run it. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. Only one of them will run on your system, that will be the right version.

If you are not sure which version applies to your system download both of them and try to run them. Note: You need to run the version compatible with your system (32 bit or 64 bit). Please copy/paste the content of that log in your next replyĭownload Farbar Recovery Scan Tool and save it to your desktop. Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do itĪfter the restart, a log will open when logging in. Once it's done, make sure that every item listed in the different tabs is checked and click on the Quarantine button. Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)Īccept the EULA ( I accept), then click on Scan Please use 'Export to Txt' then attach the log to your reply.ĭownload AdwCleaner by Malwarebytes onto your Desktop. Single click on the target sight above scanner window.ĭouble click on the Scan log which shows the Date and time of the scan just performed.Ĭlick Export > From export you have two options:Ĭopy to Clipboard - if seleted right click to your reply and select 'Paste' log will be pasted to your replyĮxport toTxt - if selected you will have to name the file and save to a place of choice, recommend 'Desktop' then attach to reply To get the log from Malwarebytes do the following:

When the scan completes quarantine any found entries. Go back to 'DashBoard' select the Blue 'Scan Now' tab. Scroll down to 'Scan Options' ensure Scan for Rootkits and Scan within Archives are both on.

Open Malwarebytes, select > 'settings' > 'security tab' When the install completes or Malwarebytes is already installed do the following:

If necessary select the Blue Help tab for video instructions. If you do not have Malwarebytes installed do the following:ĭownload Malwarebytes from the following link:ĭouble click on the installer and follow the prompts. Hello Aboode and welcome to malwarebytes.

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